Terms And Conditions

Guests will be redirected to www.staah.com for online booking The normal hotel time for check-in / check-out is detailed below:
-Hotel Check-In Time: 1 p.m.
-Hotel Check-Out Time: 12:00 p.m.

Any stay extension by guest will be subject to:
-Room availability during that point of time
-The room rates will be as per BAR – best available rate of the day.

For guest arriving before the normal check-in time:
-Guest arrivals after 7 a.m. will be allocated rooms only on availability basis & without any additional charge.
-Guest arrivals before 7 a.m. will be allocated rooms only on availability basis & will be charged as per BAR – best available rate of the day.

As per the state government notification to all the Hoteliers – it is mandatory that all guests have to carry their photo identity proof at the time of check-in. The photo identity proof can be in form of either Passport / Voter ID card / Valid driving license / PAN card etc.

Cancellation / Refund Policy

All bookings for room accommodation will be guaranteed only against part / full payments in advance and all such bookings will treated as CONFIRMED bookings.CONFIRMED room bookings can be cancelled and the amount refunded is as per our cancellation policy as stated below.

All Cancellation requests are to be done via email. Cancellation over telephone is not permitted. Payments for Peak Period stay between 24thDec upto 02ndJan are 100% Non Refundable.

Cancellation date to check in

Deducted amount

Refund amount

Upto 1 month prior to check in

nil

100%

Upto 14 days prior to check in

25%

75%

Upto 48 hours prior to check in

50%

50%

Within 48 hours from check in

100%

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Privacy Policy

YOUR PRIVACY IS OUR TOP PRIORITY

At Dona Julia Resort, we respect your privacy and protecting it is our responsibility. Like all other websites, we may collect certain information from you either voluntarily or involuntarily. For more information, read on. Our belief is to constantly listen, adapt to the guest needs and deliver the finest service. Our dynamic, focused team is our asset, which sets us apart from the rest.

BROWSING

This Web site (www.donajulia.in) does not collect personally identifiable information about you unless you voluntarily provide it to us. This means we will not know your name, your email address, or any other personal information just because you browse the Website or access the Web site from a link in an email that we sent to you.

LOG INFORMATION

When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP address, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information to make our Web site function correctly and to see how we can tune it to serve you better. We may also use this information for statistical analysis like time spent, geographic location and systems and programs used to access the Website and may publish such analyses from time to time.

INFORMATION WE COLLECT AND HOW WE USE IT

We collect personal information only when necessary and we’ll always ask you to voluntarily supply us with the information we need. For example, if you’re making a booking, we’ll collect your title, name, address, email address and telephone number. Read our Data Security policy for more on how payment-related data is processed and transmitted.

We use your personal information to:
-Provide you with the services you request from Dona Julia Resort
-Help you make room reservations
-Send you promotional material from Dona Julia Resort by email

HOW YOUR INFORMATION IS SHARED WITH SELECT THIRD PARTIES

We use the services of third party service providers to provide certain products and services like credit card billing, reservations services, for which it is necessary to provide personal information. These parties are contractually prohibited from using the personal information for any purpose other than those specified by Dona Julia Resort. We expressly prohibit the disclosure, sale or transfer of any information to any unauthorized party outside of Dona Julia Resort by such service providers.

ON PROTECTING YOUR PERSONAL INFORMATION

We do whatever’s necessary to:
-Protect the personal information collected from you against unauthorized access, disclosure, alteration or destruction.
-Keep your personal information up-to-date, consistent with applicable law.
-Protect the personal information you provide when you transact online. However, do note that no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
-Ensure that our affiliates and service providers take reasonable measures to maintain the confidentiality of personal information about you.

DATA SECURITY

We at resortdealturas.com are terribly concerned about keeping your data safe at all times. This is done by implementing Secure Sockets Layer (SSL) technology, a strong encryption technology to ensure the safe transmission of all credit card transactions and personal information. We also have a digital site certificate from PCI, a leading global Certification Authority

COOKIES

donajulia.in may use technologies such as “cookies” in order to record session information, collect visit and access details to our web pages that enable us to continue to improve our services and provide better and useful features to our site users/guests. Cookies are pieces of information that are normally used by many websites for record-keeping purposes that can help sites remember, for example, your preferences. A cookie, in and of itself does not personally identify any user/guest.

DO’S & DON’TS TO ENSURE YOUR SECURITY

For your own privacy we advise you not to include sensitive personal information in any emails you send us.
Please don’t send us credit card numbers via email either.
We do not knowingly collect personal information from people under the age of 18. As a parent or legal guardian, please don’t allow your children to submit personal information without your permission.

CHANGES TO THE POLICY

This privacy policy may be updated every now and again. For any significant changes, there’ll be a more prominent notice.
If you have additional questions or concerns about this Privacy Policy, contact us any time through this web

TERMS OF USE

The documents, data, information and material contained in the Web Site (the “Site”) is provided by Dona Julia Resort is exclusively for non-commercial and individual use by prospective and confirmed Dona Julia Resort guests to inquire about or make travel reservations and related services and for no other purpose. By accessing this Site, you are deemed to have agreed to the terms and conditions of this Site If you are not an authorized user and if you do not agree to the terms and conditions of this Site, you may refrain from usage of this Site. Dona Julia Resort reserves the right to change the terms, conditions and the material in the Site at any time.
The Site makes available information relating to hotels owned or managed by Dona Julia Resort.

INFORMATION

You accept that all information provided on the Site or any other material accessed through the Site including via any linked web site is general information and is not in the nature of advice. You also accept that all of the information is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the information and the Site or any other material accessed through the Site including via any linked web site. Whilst Dona Julia Resort seeks to ensure that the Information is reliable and accurate, errors and omissions may occur and therefore, to the extent permitted by law, Dona Julia Resort does not make or give any representation or warranty (express or implied) of any kind s to any matter relating to the Site and any linked web site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose. In particular Dona Julia Reosrt does not warrant that (a) the information or any other material accessed through the Site including via any linked web site is reliable, accurate or complete including, without limitation, information relating to prices and availability; or (b) your access to information or any other material accessed through the Site including via any linked web site will be uninterrupted, timely or secure. Dona Julia Resort is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the information or any other material accessed through the Site including via any linked web site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material. Dona Julia Resort may from time to time update, modify or add to the information, including these terms and conditions and reserves the right to make changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new information shall be subject to these terms and conditions. Dona Julia Resort does not guarantee that the Site will operate continuously or without interruption or be error free. In addition, Dona Julia Resort may also suspend or discontinue any aspect of the Site at any time without being liable for any direct or indirect loss as a result of such action.

CAUTION

You must ensure that your access to and your use of the Site is not illegal or prohibited by laws which apply to you. You must take your own precautions that the process which you employ for accessing the Site does not expose you to the risk of virus, malicious computer code, computer program routine or process or other forms of interference which may damage your own computer system. Without limitation, you are responsible for ensuring that your own computer system meets all relevant technical specifications necessary to use the Site and is compatible with the Site. Dona Julia Resort does not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the Site or any linked web site. Dona Julia Resort does not guarantee or warrant that any material available for downloading from the Site or any linked web site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are responsible for taking sufficient precautions and checks to satisfy your own particular requirements. You must ensure that any information which you provide to Dona Julia Resort is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of Dona Julia Resortor the Information or which may detrimentally interfere with any Dona Julia Resortsystem, data or information.

LINKED WEBSITES

The Site may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. You acknowledge and agree that Dona Julia Resort does not have any control over the content or availability of linked web sites and accepts no responsibility for the content, privacy practices or any other aspect of linked web sites. Links with linked web sites should not be construed as an endorsement, approval or recommendation by Dona Julia Resort of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and only to the extent expressly stipulated to the contrary.

RESERVATIONS

The reservations feature of the Site is provided solely to assist customers in determining the availability of travel related services and products and to make legitimate reservations and for no other purpose. You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these terms and conditions and to use the Site in accordance with such terms and conditions.
You agree to be financially responsible for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorised by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions including without limitation payment of all moneys due under such terms and conditions. The Site contains details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by Dona Julia Resort . Hotel reservation terms and conditions of booking are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.
No contract will subsist between you and Dona Julia Resort or any of its affiliates in respect of any services or products offered through the Site unless and until Dona Julia Resort accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking. Any other relevant terms and conditions relating to particular services or products are set out in the Site. You undertake that all details you provide to in connection with any services or products which may be offered by Dona Julia Resort on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to avail / purchase. Dona Julia Resort reserves the right to obtain validation of your credit card details before providing you with any services or products.
The documents, data, information and material contained in the Web Site (the “Site”) is provided by Dona Julia Resort exclusively for non-commercial and individual use by prospective and confirmed Dona Julia Resortguests to inquire about or make travel reservations and related services and for no other purpose. By accessing this Site, you are deemed to have agreed to the terms and conditions of this Site If you are not an authorized user and if you do not agree to the terms and conditions of this Site, you may refrain from usage of this Site. Dona Julia Resort reserves the right to change the terms, conditions and the material in the Site at any time.

SECURITY & CONFIDENTIALITY

Electronic transmissions of data including the Internet are public media and any use of such media is public not private. Information related to or arising from such use is either public or the property of those collecting the information and not personal or private information. Dona Julia Resort does not warrant and cannot ensure the security or confidentiality of any information which you transmit to Dona Julia Resort. Accordingly, any information which you transmit to Dona Julia Resort is transmitted at your own risk.

TERMINATION OF ACCESS

If you breach any of these Conditions your access to the Site will terminate immediately without the necessity of any notice being given to you. Access to the Site may be terminated at any time by Dona Julia Resort without notice. The provisions of these terms and conditions excluding, limiting and disclaiming the liability of Dona Julia Resortwill nevertheless survive any such termination.

GENERAL

Dona Julia Resortdoes not accept any liability for any failure by Dona Julia Resort to comply with these terms and conditions where such failure is due to circumstances beyond its reasonable control. If Dona Julia Resortwaives any rights available to it under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these terms and conditions are invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

CURRENCY

For convenience, Dona Julia Resortmay provide options to view search results in multiple currencies.However, all transactions on the Dona Julia Resortwebsite will be processed in Indian National Rupees (INR). Dona Julia Resort may add facilities to process transactions in multiple currencies.

NOTICES

All notices and other communications permitted or required by the provisions of this Agreement may be given by electronic mail or, if by Dona Julia Resort , by posting such notice on the Site. Notice is deemed given upon receipt by you if sent by electronic mail or immediately upon posting to this Site.

DISCLAIMER

In no event shall Dona Julia Resort be responsible for any direct, indirect, special, incidental or consequential loss or damage, including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of (a) your use of the Site or any linked web site; or (b) your use of or reliance on information or any other material accessed through the Site including via any linked web site.